Complaint Resolution

We pride ourselves on delivering exceptional service to our course participants and customers, however we recognize that we may sometimes make mistakes or not meet your expectations.

We take your feedback very seriously, and see complaints as an opportunity to learn how we can do or approach things better. The purpose of this brief statement is to share with you our commitment on resolving such concerns, and to also describe ways in which you can raise your concerns.

In working with you on resolving any concerns, we will:

• Treat you with respect;
• Ensure you only deal with one person throughout the resolution process;
• Endeavor to resolve your complaint within 5 business days;
• Keep you up to date & informed of your case as frequently as possible; and
• Record all details of your case with accuracy.

HOW DO I MAKE A COMPLAINT?

We encourage you to call our office anytime between 8am-5pm CST, Monday-Friday at our toll free number 877-339-9465. We can be reached in four ways:

By Phone: 877-339-9645 (Toll Free)

By Mail:
Innovative Treatment Seminars
PO Box 3005
Burleson, TX 76097

By Fax: 817-426-9465

Complete the form on our contact page placing ‘Compliant’ in the subject line.

For all written complaints, we request that you include the following information:

• Your Name;
• Your contact details including preferred contact phone number;
• The course you attended and/or product purchased; and
• Your Account details such as a Receipt Number or Transaction ID

To expedite the resolution of your complaint, we also suggest you provide the following:

• As much detail as you can provide regarding your complaint including dates and/or times of key events;
• Any relevant documentation you may have to support your claim/s;
• The names of any persons you have had contact with regarding this matter including relevant dates and times; and
• What you believe to be a fair resolution to the concerns you have raised.

In making a decision we will consider the following:

• Applicable Legislation;
• Relevant Industry Guidelines; and
• What is equitable and reasonable.

In resolving your complaint, we will abide by the eight Standards for Trust set forth for the Better Business Burea. We will endeavor to resolve your complaint within 5 business days, however some complaints do take more time than others. If we anticipate that your complaint will take longer than 14 days to resolve, we will contact you within this time to provide you with an update on our progress. Should it take longer than 45 days, we will contact you in writing to provide an explanation of the reason for the delay.